Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Refunds and Returns

It is our policy to refund in full within 14 days of receipt of said item and in a re-saleable condition. Recorded post is advisable. This is only applicable on generic items which are able to be resold.

Please return in original packaging and email with reason of return

Personalised items are non returnable and non refundable unless a mistake has been made by She's Sew Crafty in which you will be entitled to full refund or replacement.

10. Delivery

Delivery is normally via Royal Mail and all items posted are sent recorded delivery and some by different courier. We try and find the safest and cheapest option available at time of dispatch to save YOU money

In the event of lost items it is our responsibility to track and find the said item, this can be a lengthy process,RM do not class an item lost until 15 working days from dispatch. We will do our utmost to track your order and keep you up to date at all times, upon receipt of refund from RM we will refund all payments made back to the customer via payment method originally used where applicable and able to do so.

I'm happy to say that through all the years of trading RM have only lost 1 item!

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Materials used
We use various wood based materials and MDF, therefore items may have imperfections such as nicks, discolouration and knots. We do our best to avoid this but due to the nature of the natural materials it is mostly unavoidable. 
We use acrylic based paints only.
Our items are not toys and may contain small parts such as buttons and other embellishments that may become loose over time and use. Our items are not suitable to be used by children unsupervised and on recieving your item you will receive a card in your packaging stating this.
We will recycle all packaging where possible, and bubble wrap is used which again must not be left with children.
We use varnish on our unpainted wooden items to enhance their usage.